Shipping policy
SHIPPING & DELIVERY POLICY
The Party Concierge Co. provides luxury event planning, concierge services, curated experiences, and select custom or physical products. Shipping and delivery terms vary depending on the service or item purchased.
EVENT & EXPERIENCE SERVICES
Event planning, styling, concierge services, and experiences are not physically shipped. Details regarding setup, delivery, installation, pickup, or on-site services will be communicated directly with the client as part of the planning process.
LOCAL DELIVERY
Certain products, décor, rentals, gifting, or event materials may be available for local delivery in the Dripping Springs and surrounding Texas Hill Country area.
Delivery availability and fees are determined based on location, event requirements, order size, and service needs. Any applicable delivery fees will be communicated before your booking or order is finalized.
SHIPPED PRODUCTS
When physical products are available for shipping, processing times will vary depending on whether the item is in stock, made to order, customized, or personalized.
Estimated processing and shipping information will be provided at checkout or communicated directly to the client when applicable.
Custom and personalized items may require additional processing time.
SHIPPING RATES
Shipping rates, when applicable, may be calculated at checkout or provided as part of a custom proposal.
Additional charges may apply for oversized items, expedited shipping, special handling, or deliveries outside our standard service area.
SHIPPING DELAYS
Once an order has been transferred to a shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our reasonable control.
We will make reasonable efforts to assist with shipping-related concerns but cannot guarantee carrier delivery dates.
INCORRECT SHIPPING INFORMATION
Clients are responsible for providing complete and accurate shipping or delivery information.
Additional shipping or delivery charges resulting from an incorrect or incomplete address may be the responsibility of the client.
DAMAGED OR MISSING ORDERS
If a physical order arrives damaged or you believe an item is missing, please contact us promptly at thepartyconciergeco@gmail.com with your order information and photographs, when applicable.
We will review the issue and work with you toward an appropriate resolution.
QUESTIONS
For questions regarding shipping, local delivery, event delivery, or order fulfillment, please contact:
The Party Concierge Co.
thepartyconciergeco@gmail.com
Dripping Springs, Texas, United States